Policy

Order Cancellation Policy

We understand that circumstances can change, but due to the nature of our business and the costs associated with fulfilling orders, the following cancellation policies apply:

1.⁠ ⁠Cancellation After 24 Hours for In-Stock Items

If a buyer cancels an order more than 24 hours after purchase, a 25% cancellation fee will apply. This is because once an order is placed:

The item is automatically removed from our marketing system, meaning it is no longer available to other potential buyers, which represents a loss of marketing investment.
The following day, the item is moved from our storage facility to our shipping warehouse, incurring handling and processing costs.

2.⁠ ⁠Cancellation for Items Ordered from Overseas (Pre-Order / Backorder Items)

For items not currently in stock in the U.S., but purchased with the understanding they will be shipped from overseas, a 50% cancellation fee applies. This is due to the significant costs involved in bringing the item to you, including:

Container shipping fees
Import duties and taxes
Customs brokerage fees
Transportation and handling fees

If you choose to cancel such an order, we will refund 50% of the item price, while shipping costs already incurred will not be refunded, helping to cover the costs of importing the item.

We appreciate your understanding that these policies help us continue providing unique, high-quality items while maintaining fair practices for all customers.

Returns & Exchanges Policy

We take pride in the quality of our products and want you to be completely satisfied. Please review our policy carefully:

1.⁠ ⁠Returns

Returns are subject to a 20% restocking fee.
Shipping fees paid on the original order are non-refundable, and the buyer is responsible for the cost of returning the item.
If an item arrives damaged or there is an issue with the delivery, we will cover the cost of return only if you notify us immediately—via email or text—at the time of delivery. It is essential that the damage is reported to the driver before accepting the delivery.
In most cases, we may ask that you keep the item at your home until we can arrange a driver for pickup. Our third-party drivers may not return to Miami immediately, which is why it may take time to coordinate the return.
Failure to notify us immediately of damage or accepting delivery without inspection may result in the buyer being responsible for the return and restocking fee, as we cannot file insurance claims without proper documentation.

2.⁠ ⁠Exchanges

If you wish to exchange an item for another product, the restocking fee is reduced to 10%.
You are still responsible for the cost of returning the original item.
Any remaining credit, after deducting the original shipping fees and restocking fee, can be applied toward the purchase of another item.

Important: Returns are only accepted if damage is reported immediately upon delivery. Coordinating directly with the shipping company to drop off the item elsewhere—such as a friend’s house or neighbor—without inspecting the item at the time of delivery may void our ability to assist with the return or file an insurance claim.

Nationwide Shipping

We partner with reputable third-party drivers who travel daily from South Florida to destinations across the United States. While these drivers are not employed by us, they have excellent reviews and a track record of reliable service, often handling multiple shipments for us over the years.

Delivery Times by Region:

Southeast: 7–10 business days
Northeast: 10–14 business days
Southwest: 1–2 weeks
Midwest: 2–3 weeks
West: 2–4 weeks

Shipping & Handling:

Every item leaving our warehouse is video recorded and photographed for insurance purposes.
Furniture is wrapped in special padded shipping blankets to protect it during transit. These blankets are owned by the driver and typically cost $20–$25 each. The driver will normally take the blanket upon delivery unless prior arrangements are made for you to keep it, in which case an additional fee may apply.
Large furniture items are not shipped via UPS, FedEx, or DHL due to the high cost of plywood crates and labor. Only smaller items, such as sconces or side tables, may be shipped via these carriers.
All items are shipped within 3–5 business days from purchase.

We are committed to ensuring your furniture arrives safely and in excellent condition, and our shipping process is designed to provide both protection and transparency from our warehouse to your home.

Expertly Refinished Pieces

Most of our items are in excellent or good condition, expertly refinished to highlight their unique character. These pieces are inspired by classic furniture styles and are crafted with care rather than mass-produced. Each item reflects the artistry and attention to detail of skilled handwork, giving it charm and authenticity you won’t find in factory-made furniture.

When items are refinished—whether with gold or silver leaf—you may notice natural wear, patina, or slight inconsistencies. This is normal and expected, as each piece is hand-finished rather than machine-painted. Some items may show minor joint separations, which are typical in hand-carved or bentwood construction.

All pieces come with new padding and upholstery, with fabrics carefully selected and applied during the refinishing process.

Our refinishing is carried out by seasoned professionals, often second, third, or fourth-generation artisans with 50+ years of family experience in furniture craftsmanship. This expertise ensures each piece is thoughtfully finished, preserving its character while making it ready for modern use.

We always recommend reviewing our videos and close-up photos, as items often look even more beautiful in person. Remember, these are carefully hand-finished pieces, meant to bring craftsmanship, style, and personality into your home—not to mimic brand-new, mass-produced furniture.

Personalized Services

We take pride in offering a personalized, hands-on experience for our buyers. While we are not interior designers, we enjoy collaborating with clients who want to bounce ideas, explore options, and select pieces that fit their vision.

To provide fast and efficient service, we communicate primarily via text message, allowing us to respond quickly and share updates in real time. We often share new items that are not yet listed for sale, giving clients the opportunity to choose fabrics, finishes, or other custom details without additional cost.

Due to the high volume of engagement—almost 100,000 followers across social media and third-party platforms—we cannot offer this level of personalized service to every buyer. We prioritize clients with whom we have an established relationship or prior purchases, allowing us to maintain a high level of responsiveness and attention to detail.

For new buyers seeking this type of service, we recommend starting with a purchase—such as a small sconce or chandelier—so we can begin building a relationship and better understand your preferences for future pieces.

We aim to make the buying process fast, seamless, and tailored to each client’s needs.